Privacy Policy

Definitions and Legal References

Personal Data (or Data)
Personal Data refers to any information that, either alone or in conjunction with other data, can be used to identify or make an individual identifiable, including but not limited to identification numbers and contact details.

Usage Data
This encompasses information automatically collected by the Website, including, but not limited to, IP addresses, domain names, timestamps of requests, file sizes, response codes, country of origin, browser details, operating system attributes, and user interaction with the website. The data may also include the duration of visits, paths followed through the site, and technical parameters relevant to the User’s operating system and environment.

User
The term "User" refers to any individual who accesses and uses the Website, including the person whose data is being processed, unless explicitly stated otherwise.

Data Subject
The Data Subject is the natural person to whom the Personal Data pertains.

Data Processor
A Data Processor is an individual or entity that processes Personal Data on behalf of the Data Controller, as outlined in this Privacy Policy.

Data Controller
The Data Controller is the entity (whether a natural or legal person, public authority, or service) that determines the purposes and means of processing Personal Data, including decisions related to data security. The Data Controller is typically the operator of this Website, unless otherwise stated.

Website (or Application)
Refers to the platform or digital tool through which the Personal Data of Users is collected and processed.

Service
The "Service" refers to the offerings provided through this Website, as detailed in any applicable terms and conditions on the platform.

European Union (EU)
All references to the European Union in this document extend to all EU member states and the European Economic Area unless otherwise specified.

Cookie
Cookies are small data files stored on the User’s device, used for tracking and providing a more personalized experience.

Legal Framework
This Privacy Policy is based on various legislative frameworks, including Articles 13 and 14 of the General Data Protection Regulation (EU) 2016/679, and applies solely to this Website unless stated otherwise.

Types of Data Collected

The Website may collect a range of Personal Data, including Usage Data, Cookies, and directly provided information such as names, email addresses, usernames, and other relevant data. Specific details about the collected data can be found in dedicated sections or through notices prior to data collection.

Some of the data may be provided voluntarily by the User, while Usage Data is generally collected automatically. Unless otherwise noted, all data requested by the Website is mandatory for the provision of the Services. Failure to provide such data may result in the inability to offer the Service. In cases where data is optional, Users are free to refrain from providing it without any impact on Service availability. Users unsure about which data are required can seek clarification from the Data Controller.

The Website and its third-party service providers may use Cookies or other tracking technologies to provide the requested Service and for purposes outlined in this Privacy Policy and Cookie Policy (if applicable). Users assume responsibility for any third-party Personal Data provided via this Website and must ensure they have the legal right to disclose such information.

Methods and Locations of Data Processing

Processing Method
The Data Controller applies appropriate technical and organizational measures to protect Personal Data from unauthorized access, disclosure, alteration, or destruction. Processing is carried out using electronic tools and methods that are strictly necessary to achieve the specified objectives. Access to the Data may be granted to authorized personnel within the organization or to external service providers, who may act as Data Processors on behalf of the Controller. The updated list of Data Processors is available upon request.

Legal Basis for Processing

The Data Controller processes Personal Data based on one or more of the following conditions:

  1. The User has provided consent for one or more specific purposes.

  2. Processing is necessary for the performance of a contract to which the User is a party, or to take steps prior to entering into a contract.

  3. Processing is required to comply with a legal obligation to which the Data Controller is subject.

  4. Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller.

  5. Processing is necessary for the purposes of legitimate interests pursued by the Data Controller or a third party.

Users may request clarification regarding the specific legal basis for processing their data, including whether the processing is based on consent, a contractual relationship, or a legal obligation.

Data Transfer and Location

Personal Data is processed at the Data Controller's operational base and other locations where processing parties are located. Data may be transferred to countries outside the User's jurisdiction, including locations outside the European Union. Users can request further information regarding the processing locations, including the legal basis for such transfers and security measures in place to protect Personal Data.

Retention of Personal Data

Personal Data will be stored for as long as necessary to fulfill the purposes for which it was collected.

  • Data collected in connection with a contract will be retained for the duration of the contract and, if applicable, for the period required by law.

  • Data collected for legitimate interests will be retained until the purpose is achieved.

  • In cases where processing is based on consent, Personal Data may be retained until consent is withdrawn, unless retention is necessary for legal compliance or authority orders.

After the retention period expires, the Personal Data will be deleted, and rights to access, correction, and data portability will no longer be exercisable.

Purposes for Data Processing

Personal Data is collected for the following purposes, including but not limited to:

  • Providing Services

  • Performing Analytics

  • Communicating with Users

  • Managing User Databases

  • Interacting with live chat support

  • Preventing spam and ensuring website security

Detailed information about the purposes of data processing and associated data types can be found in the relevant sections of this policy.

Specific Processing Activities

  1. User Comments
    Users may post comments on the Website. These comments may include personal data such as email addresses. Comments are publicly visible, and Users are responsible for the content they submit. If third-party comment services are used, they may collect traffic data from pages where the service is embedded.

  2. Contact Forms
    Personal Data provided through contact forms, such as names, email addresses, phone numbers, and other relevant details, may be used to respond to inquiries, process bookings, or fulfill requests.

  3. Live Chat Interaction
    If live chat services are used, personal data from chat interactions may be collected, stored, and used for communication with support services.

  4. Social Media Interaction
    The Website may allow interactions with social media platforms, which may collect data from Users even if they do not directly interact with the social media features.

User Rights

Users are entitled to exercise the following rights regarding their Personal Data:

  • Withdraw consent at any time

  • Object to the processing of Personal Data

  • Access Personal Data and request a copy

  • Rectify or update inaccurate Personal Data

  • Request data processing limitations

  • Request deletion of Personal Data

  • Request data portability or transfer to another entity

  • Lodge a complaint with the competent data protection authority

To exercise these rights, Users may contact the Data Controller using the contact information provided.

Legal Obligations and Defense

The Data Controller may use Personal Data in legal proceedings or to defend against claims. Users should be aware that Personal Data may be disclosed if required by law or a public authority.

Policy Updates

The Data Controller reserves the right to modify this Privacy Policy at any time. Users will be notified of significant changes, and continued use of the Website will imply acceptance of those changes. Users who disagree with the updated policy may choose to cease using the Website and request the deletion of their Personal Data.

Last updated: [Date]